Scene : Checked into a 5* in Mumbai, India. Want to try out the WiFi. A screen pops-up and asks for room number as the userid and surname as the Password. I try and get, "Invalid room number and Password Combination". My inference (illlogical) the hotel chaps must have goofed up my surname. I know my room number, I know my Surname! My Action Me: Dial 0 Reception: How can I help you? ... Me: Looks like there is a cross talk Reception: No Sir, there is another girl laughing outside. Me: OK. The WiFi login page ..... Reception: I will connect you to the IT department ... Me: Hold ....... IT: Sir, you had a problem with WiFi .. can I help you. Me: Guess my surname has been spelled wrong ... IT: No Sir.. Please try to login .. Me: Surname ... IT: Please try sir, I am looking at the logs ... (creepy!) I will hold on Me Trying: 636, IT:Sir, you entered your surname wrong. Me:What? I know my surname! IT: You missed the second p the second time, Sir. Me: