Amazon.in Says: Be Polite Even when you do not get what you ordered!

When your sister orders a set of 2 Rakhis and asks a box of Ferraro Rocher to be sent along with it to you (see the order at amazon.in) You expect exactly that.

However what you get is a set of 2 Rakhis but a poorly packed set of 10, INR 10 Cadbury Milk Chocolates. You feel that it is not right and feel let down.

When you do not get what you expect you try to see what can be done!

And you do the next best thing, write to the person who sold this through amazon.in, in this case maalpani. You get no reply for almost a month.

You then try to see if Amazon can help. But then by now as all of us know, it is just impossible to reach amazon.in. Do they have a customer care at all? Or is it just the bots who are sending out mails which means it things go well, they work good but when you have a problem there is no one to solve it.

Then you think let me write a feedback on amazon.in so that other customers like you do not get into the same problem. You try to mildly say that you felt cheated and load the review. Amazon bot does not like it! See the picture below. Guess CHEAT is the word that is not acceptable (it is another thing that the seller can actually cheat! - you just can not have the word cheat in the review!)


Guess the Amazon bot thinks that use of words "CHEAT" is not polite.

Then you figure out that probably the same seller maalpani sells on ebay also. You expect a web page and some googling shows that http://www.maalpani.com/ is a possible website. And lo what you get is a "403: Forbidden This page cannot be displayed" error.

Wonder if amazon-bot had access to all this background would it still classify this as a unacceptable review?

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